Book excerpt: Guidance for dealing with this common and frustrating form of behavior. Many people often say “yes” to something when they’d rather say “no.” They offer cooperation through words but follow up with how they really feel—in actions that contradict their words. That’s passive-aggression. At its heart, passive-aggression is about being untrue to oneself, which makes it impossible to have a clean relationship with others. Passive-aggression as a communication method doesn’t make someone “bad.” It is simply a strategy learned in childhood as a coping mechanism, a hard-to-break habit. Changing passive-aggressive behavior requires knowledge, tools, and practice, as outlined here. The book offers effective methods for transforming passive-aggression into healthy assertiveness to communicate in constructive ways through eight keys: Recognize Your Hidden Anger; Reconnect Your Emotions to Your Thoughts; Listen to Your Body; Set Healthy Boundaries; Communicate Assertively; Interact Using Mindfulness; Disable the Enabler; and Problem-Solve for Better Outcomes. Hands-on exercises are featured, enabling readers to better understand themselves.