Book excerpt: Written by expert teachers Tess Bayley, Saundra Middleton and Sean Vertigan, this clear, accessible and thorough textbook will guide you through the core content of Management and Administration. - Track and strengthen your knowledge using learning outcomes at the beginning of every unit and Test Yourself questions throughout - Improve your understanding of important terminology and key terms, plus contextualise your learning with case studies, reflection tasks and practice points to ensure you are set up for success - Develop your professional skills with helpful tips - Confidently prepare for your exams and the Employer Set Project using tips, assessment practice and model answers - Build the functional skills you need to thrive in the industry with English and Maths exercises