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This practical guidebook presents an infrastructure for training library staff, starting with a robust onboarding process and continuing through a staff member'

This comprehensive book covers the philosophy behind RFPs to prime readers to understand how to most effectively write them and provides instruction on navigati

The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services

Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment