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Achieving Service Excellence
Language: en
Pages: 152
Authors: C. M. Chang
Categories: Business & Economics
Type: BOOK - Published: 2013-11-20 - Publisher: Business Expert Press

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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Achieving Service Excellence
Language: en
Pages: 0
Authors: Myron D. Fottler
Categories: Clinical competence
Type: BOOK - Published: 2010 - Publisher: Ache Management Series

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Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high le
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

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We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T
Service Excellence in Tourism and Hospitality
Language: en
Pages: 222
Authors: K. Thirumaran
Categories: Business & Economics
Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature

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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
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