Book excerpt: The leap from Insurance Executive to COO of a retirement community was a challenge for Sue Edwards. Despite her strong business and relationship building skills, Sue had to prove that she could lead a talented group of professionals who had been at Bainbridge for decades. She knew there would be challenges, but what she didn't expect was a passive aggressive CFO determined to undermine her efforts. Will the Performance Improvement Team (PIT Crew) be able to bridge the gap? Follow one organization's journey through changes in strategies and ways of doing things through relationship building, leadership, and trust. The PIT Crew changed Bainbridge Village. It will change you too.