Book excerpt: This book presents 24 research-based cases that require users to apply relevant theoretical models to the analysis of real-life organizations and to specify solutions to practical managerial problems. Nine of the cases additionally provide role-playing exercises. The book is organized into five parts and the cases deal with issues at the interface of strategy, organizational behaviour and HRM. These include: Japanese manufacturing methods, TQM, JIT, high-performance-work teams, greenfield sites, culture and commitment, delayering, recruitment, selection, appraisal and development, managing growth and retrenchment. All the cases are united by the common theme of managing organizational change - in settings as diverse as car components and assembly companies, British Airways, Fulham Football Club, retail distribution and retailing, a partnership of professional surveyors, the NHS and British Rail.