Book excerpt: As a final exam preparation tool, the CCNP Voice CAPPS 642-467 Quick Reference provides a concise review of all objectives on the new CCNP Voice Integrating Cisco Unified Communications Applications exam (642-467). This eBook provides you with detailed, graphical-based information, highlighting only the key topics in cram-style format. With this document as your guide, you will review topics on the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. In addition, this eBook covers voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of essential exam concepts.