Book excerpt: Dr. Hans Finzel knows from personal experience the key success factors in every new leader's journey. He shows readers: The two most important words in a leader's vocabulary The skills a leader needs to communicate effectively Why today's effective leaders lead with vulnerability The contrast between servant leadership and slave leadership How to lead with both passion and humility The difference between making a mark and leaving a legacy In this eminently practical book, new leaders in business, education, ministry, and the church will discover how to lead well and love what they do.