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Now in Paper! Helpful examples from both the public and private sectors and from literature and history are presented in this outstanding volume for superintend

Checklist for Change diagnoses the problems in American higher education today and describes principal reforms that must occur in combination in order for it to

The inspiring story of how a leading innovator in patient safety found a simple way to save countless lives. First, do no harm-doctors, nurses and clinicians sw

A guide for new executives that explores how to create an overarching, enterprise-wide transformative program. The book provides a best-practice checklist for 8

In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to b