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This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business ex

With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

Communicating a message effectively needs precision—be it verbal or non-verbal. At the professional front, the accuracy of the message to be shared becomes al

Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students