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Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in soci

CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will r

Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in soci

Managing Excellence in School Education: A Handbook for Educators is a reference manual for Principals and Teachers aspiring to transform their schools holistic