Book excerpt: Whether you are considering becoming a counsellor, have to provide some form of counselling as part of your job, or are simply interested in communicating well, Counselling Skills For Dummies provides the perfect introduction to the practical basics of counselling. Starting with a thorough guide to the qualities, knowledge and skills needed to become a ‘listening helper’, the book goes on to provide a framework for a counselling session, helping you to successfully manage a potentially daunting process. It illustrates how you can create a positive relationship between listener and speaker and how asking the right questions is so important to the progression of that relationship. It also shows how you can better understand yourself, which is a crucial step in ensuring that you break down your own barriers to listening.