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The Customer Experience Manual
Language: en
Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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Customer Experience Field Manual
Language: en
Pages:
Authors:
Categories:
Type: BOOK - Published: 2020-01-10 - Publisher:

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This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Leading the Customer Experience
Language: en
Pages: 288
Authors: Brad Cleveland
Categories:
Type: BOOK - Published: 2021-02-23 - Publisher: Kogan Page

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Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and
Customers for Life
Language: en
Pages: 241
Authors: Carl Sewell
Categories: Business & Economics
Type: BOOK - Published: 2009-07-01 - Publisher: Crown Currency

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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an
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