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Overview In this diploma course you will learn how to deal with customer issues best. Content - CRM Success Factors - The Customer Service/Sales Profile - Manag

Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating

Overview The ultimate management course. Do not only become a manager, become a leader! Content - What managers do - Hiring and retaining the very best people -

Overview Did you ever wonder how to finance a project? Here’s how you can do it. Content - Getting Ready for Grantseeking - Writing Letters of Inquiry - The B

Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding an