Design for Six Sigma for Service
Download or Read eBook Design for Six Sigma for Service PDF written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle.
| Author | : Kai Yang |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 465 |
| Release | : 2005-06-21 |
| ISBN-10 | : 9780071501460 |
| ISBN-13 | : 0071501460 |
| Rating | : 4/5 (60 Downloads) |
Book Synopsis Design for Six Sigma for Service by : Kai Yang
Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
