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This book presents a big-picture overview of the entire Shingo improvement process. It fully discusses the needs and benefits of the Shingo process, and what is

Despite recent optimism and global initiatives, the implementation of corporate sustainability programs has been slow at best, with less than a third of global

This book provides a comprehensive exploration into the identification and development of sustainable business models as well as their implementation, managemen

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service compa

When trying to embed changes or new mindsets and behaviors, organizations tend to focus on following a particular methodology rather than clearly defining the u