Book excerpt: This book provides a candid insight into the lives of individuals who are addicted to heroin and other opiates. The processes of obtaining and using drugs are explored within the wider context of personal biographies and daily routines. Key issues considered include childhood experiences, crime and violence, housing situations, family relationships, prison life, health matters and drug treatments. Drug users' statements are related to policy, service provision, previous research, and theoretical debates in the hope that this might increase understanding and improve future responses to drug problems.