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Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to chan

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ

This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the pr

Organizational Assessment: A framework for improving performance

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organ