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The only practical guidebook and desk reference for executives and front-line management seeking to apply a strategic and systematic approach to achieving organ

Surf the waves of change. We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences an

Use inbound principles to build and strengthen your company’s future We’re in a major shift in a fundamental aspect of how businesses grow, how buyers purch

The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Time

If you want your startup to succeed, you need to understand why startups fail. “Whether you’re a first-time founder or looking to bring innovation into a co