Book excerpt: Learn Microsoft's customer resource management software in just 24 lessons of one hour or less!--Offers a quick way for users to master Dynamics CRM by leveraging real business examples, practice exercises, and big picture theory.-In addition to learning how to use the core application, the reader will develop a deeper understanding of how Dynamics CRM fits into today's business needs.-The perfect training manual for those who want to forego expensive seminars and consultants. Microsoft Dynamics CRM is both an end user product and a framework for development. It is an application that is used to track any type of relationship that a company might want to track. This includes the more traditional customer and prospect relationships as well as relationships between products and items. Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours tutorial that uses a friendly, conversational approach to teach readers the basics of using its many features to get their job done quickly and efficiently. It offers a clearly written, well-organized introduction to this powerful product, and gives the beginner an overview of the entire package, without becoming too overwhelming. Dynamics CRM is an immense tool and can be quite intimidating for the beginning user, but this book makes it easy to learn the basic techniques and the vocabulary involved in using it effectively. Step-by-step instructions carefully walk readers through the most common Microsoft Dynamics CRM questions, issues, and tasks... Q and As, Quizzes, and Exercises help them build and test their knowledge... 'Did You Know?' tips offer them insider advice and shortcuts... and 'Watch Out!' alerts help them avoid problems. By the time they're finished with these lessons, readers won't just understand Microsoft Dynamics CRM: they'll be comfortable using it in real-world projects. is an easily accessible