Book excerpt: El Deluvio -- Tragedy on the Mountain -- The Rescue -- The Call -- The Team -- Initial Notification -- The Search Continues -- Buga -- Changed Lives -- Cali Command Center -- Communication -- Ante Mortem -- Jim Johnson -- The Investigation Continues -- Milagro -- Sifting for Clues -- The Buddy Program -- Life -- Adjusting to the Real World -- Concluding Contact -- Saying Good-bye -- Debrief -- The Ripple Effect -- A Survivor -- Moving Forward -- In Her Own Words -- Giving Back -- The Future of Emergency Response Teams -- Finding Answers.