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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but t

An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court

Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most