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Supply Chain Management (SCM) has always been an important aspect of an enterprise’s business model and an effective supply chain network is essential to rema

Customer satisfaction is a pivotal component to any business that provides goods or services to the public. By effectively managing the flow of products, busine

The Handbook is the first substantive, multidisciplinary academic work to make coherent analysis of supply systems from the perspective of purchasing and supply

Preface. CHAPTER 1: AN INTRODUCTION TO SUPPLY CHAIN MANAGEMENT. The Evolution of the Supply Chain. How the Supply Chain Works. The Evolving Structure of Supply

Though based on an economic transition, retailer-consumer relationship is also influenced by non-economic factors and is a context of social interaction. With t