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Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Desc

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this wo

Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on bo

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while c