Book excerpt: "In this book Dutch civil servant Davied van Berlo explains the significance of web 2.0 for government in terms of its internal organisation, its relationship with the public, and the working methods of the civil servant. The second part, Civil Servant 2.0 beta, provides a practical interpretation of the concepts expressed in the first part, and contains action points and ideas for government organisations to develop their own strategies for government 2.0." - back cover.