Book excerpt: Motivation, persistence and perseverance are the distinct traits of determined and dedicated individuals who can make things happen. It's always possible, even when the task is awesome -- transforming the mindset of human beings. Located in India's capital, New Delhi, Tihar is one of the largest prisons in the world. Within a prison complex of over 200 acres are housed over 9,700 inmates -- men, women, adolescents, children; Indians and foreigners. They comprise unconvicted alleged offenders, convicts and remandees. Tihar was a limping, languishing institution, condemned by the media, and its inmates were isolated from the community, exploited, used and abused, yet 'housed'. Dr Kiran Bedi was appointed Inspector General of Tihar Prison in 1993. She brought about fundamental changes, giving a human face to the administrative structure and creating an exemplary system covering every possible aspect of prison management. The whole objective was to collectively and individually manage the transition from a moribund system to a responsive and sensitive administration. Hence her efforts unfolded the process of reformation involving prison administration, prisoners and the community, toward one common goal -- Correction through a collective approach. Dr Bedi's account is enhanced by input from the prisoners themselves, expressing their feelings in letters and sketches, in petitions and poetry. This book is a graphic portrayal of an holistic process of conversion, a metamorphosis from criminality to humanity, achieved within a restrictive legal framework.