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Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures th

The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content Key Performance Indicator

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance