Book excerpt: This manual, which is in both English and Spanish, is used as an educational tool to enhance financial literacy for all investors. This full edition contains additional information on arbitration, preparing for arbitration, frequent questions from investors, and mediation. In other words, it gives you the step-by-step process on how to resolve investment disputes and, if necessary, how to recover investment losses.. ...THIS PUBLICATION WILL BE OF TREMENDOUS BENEFIT TO THE THOUSANDS OF INDIVIDUALS WHO FIND THEMSELVES THE VICTIMS OF INVESTMENT FRAUD AND UNPROFESSIONAL INVESTMENT PRACTICES. WE APPLAUD THIS MOST IMPORTANT WORK. National Center For Women And Retirement Research. ...SANKIN SHOWS INVESTORS HOW TO BE AGGRESSIVE CONSUMERS WHEN DEALING WITH BROKERAGE FIRMS, OFFERING HIS INSIDE KNOWLEDGE ON HOW BROKERS OPERATE...YET IT'S HOW SANKIN DETAILS THE ARBITRATION PROCESS AND HOW INVESTORS CAN RECOVER LOSSES THAT MAKE THIS BOOK UNIQUE...I RECOMMEND THIS EYE-OPENER. Booklist / American Library Association.