Book excerpt: In the heart of downtown, there was a palace of commerce, a jewel of Chicago history. It was Marshall Field & Company. "Give the lady what she wants". "The customer is always right". These generous policies are Marshall Field's legacy to the world of retail. Here is the department store's history, a love story, told with fun and flair. It include a very personal new preface by Rick Kogan, longtime Chicago newpaperman, radio personality, and eldest son of Herman Kogan.