Book excerpt: Neurolinguistic programming (NLP) involves a range of psychological techniques that help you to 'reprogram' your brain – replacing the negative attitudes that hold you back with positive thought patterns that will enable you to be more effective, confident and successful. In just under 20 simple steps, Neil Shah shows you how to use NLP to develop new habits of behaviour and thought that will help you succeed in all areas of life, from influencing others and understanding how they influence you, to achieving your goals, to managing stress.