Book excerpt: Revolutionary information and communication technologies are contributing to dramatic changes in the competitiveness of global and local markets and in the way people conduct their business and everyday lives. The potential benefits and risks these changes present for developing countries and the economies in transition are enormous. This comprehensive, authoritative reference book examines the ways in which these powerful technologies are being harnessed to development goals, helping to reduce the risk of exclusion and create new opportunities for developing countries. The report emphasizes the urgency of developing new social and technological infrastructures to help ensure that new technologies are used effectively. It also also offers guidelines and practical steps that can be taken by stakeholders to shape their future innovative knowledge societies.