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Describes a "no compromise" style of leadership, in which there is a large emphasis on accountability and attaining the best possible outcome, without leaving r

Annotation.

Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for beco

A manager argued that he could either increase his business unit's margins or its sales, but not both. His chief executive reminded him of the time when people

Softcover Reprint