Book excerpt: This book provides a basic overview of key areas that a nurse manager needs to know in order to manage effectively. Beyond literature review and theories, it will provide practical tips from the authors' experience and expertise. New ideas are presented for handling age-old problems as well as for dealing with emerging issues. Examples include office organization, managing change, resource utilization/case management (with a pattern that can be imitated), generation X, and handling multiple departments. The question and answer format provides quick snippets of information directed toward a specific need. Engaging, interactive Q & A format Concise answers with valuable pearls, tips, memory aids, and "secrets" Over 30 succinct chapters written for quick review All the most important, "need-to-know" questions and answers in the proven format of the highly acclaimed Secret Series Thorough, highly detailed index