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Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company

Revised edition of The Oxford handbook of human motivation, c2012.

This volume presents new essays investigating a difficult theoretical and practical problem: how do we find a place for individual responsibility in a theory of

""To Be Determined" is relevant in penetrating the reasons for the monumental problems of failed relations and the corresponding frustration, disappointment, an

Welfare reform, which required that poor mothers work in return for assistance, was a watershed in the struggle against poverty in America. As work levels rose