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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's b

The nuts-and-bolts for building your own online business and making it succeed Is there a fortune in your future? Start your own online business and see what ha

The easy way to build effective online surveys for your business, with three months of free service! By targeting select response groups, online surveys are a g