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Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents a

A well-designed organization is an effective organization. Decisions about organization design determine the shape and form of the organization – not only the

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th

Organizations are constantly trying to figure out how to improve and do more with less, especially with todays budgetary pressures. We must not only find a way

Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for y