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How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo