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"Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sink

Conflict in the workplace becomes expensive when an organization’s efficiency is damaged by friction between employees. Conflicts can threaten the profitabili

Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, coll

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolvin

Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feeli