Book excerpt: Bullying and Sexual Harassment provides practical guidance on how to recognise and reduce bullying and harassment. It explains and advises on what steps a manager should take when they first become aware of such problems and how to be pro-active rather than reactive. It is written in an easy to follow, friendly style especially designed for use by those having to grapple with such a difficult and sensitive area. It addresses such issues as: why does it seem so hard to deal with it? When does friendliness or banter become sexual harassment? When does firm management become bullying? How do you recognise bullying in the workplace? How should you deal with complaints of bullying or harassment and what are the pitfalls? The book is considered in the context of the situation in the UK and British case law. - Covers how to recognise signs of bullying and sexual harassment - The potential consequences of not dealing with allegations of bullying and sexual harassment, including legal action, impact on morale, absenteeism, productivity and reputation - Guidance on writing and developing formal policies and procedures to deal with allegations of bullying and harassment