Book excerpt: Elizabeth Hess, a journalist and former art critic, walked into the Columbia Greene Animal Shelter in upstate New York looking for a new dog. Touched by the animals' plight and the dedication of the workers, she began to volunteer at the shelter on a regular basis. In Lost and Found, Hess brings you behind the scenes in this thorough examination of the day-to-day workings of the shelter. From the weekly adoption days, when families come to find a new dog or cat, to investigations of animal abuse and a thrilling puppy mill raid, we come to know both the animals and their caretakers on a deeply personal level. With a keen eye for detail and profound emotional insight, Hess dispels common myths about shelter animals and captures the boundless compassion and courage of the people who comfort and defend them, especially during their desperate efforts to find homes for the animals, lest they be put to sleep. A vivid portrait of a world many of us are blissfully unaware of, Lost and Found is "a must-read for every pet owner" (Seattle Times).