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Statistical Methods for SPC and TQM sets out to fill the gap for those in statistical process control (SPC) and total quality management (TQM) who need a practi

The business, commercial and public-sector world has changed dramatically since John Oakland wrote the first edition of Statistical Process Control – a practi

This in-depth introduction to SPC examines the technical aspects of the practices and procedures that are used to apply the quality management system in manufac

"Once solely the domain of engineers, quality control has become a vital business operation used to increase productivity and secure competitive advantage. Intr

A highly successful title from one of the UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the fi