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The school-based improvement model is insufficient and produces pockets of excellence, mediocrity, and despair in the same district, says Duffy (education admin

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

"In [this book], authors Jan A. G. Kise and Barbara K. Watterston guide aspiring and current women leaders through a twelve-week developmental journey. Women ar

Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading caus

Through powerful stories and proven principles, Step Up Your Teamwork teaches how to create momentum, prepare for success, prevent collapse, and turn a group of