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This book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and

The ability to manage change-management processes depends on individual skills and organisational culture. These skills have to be increased and practiced; in t

Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private

In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial.

A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between pu