Book excerpt: Part I of Telecommuting provides all the information needed to familiarize the manager with all aspects of telecommuting including its benefits and potential pitfalls; the variety of programs that can be chosen such as flextime, flexiplace, and remote work centers; and examples from private and public sector organizations that have been on the forefront of flexible work. Joel Kugelmass discusses the selection of workers and jobs that are compatible with flexible work, security and insurance issues, as well as the technologies of telecommuting.