Book excerpt: A revised, updated edition with more than three hundred sample letters, memos, and e-mails, and new tips on how to use and adapt them. The era of long, leisurely letters is gone—no one has time to waste in today’s workplace, and communication revolves around fast faxes, instant e-mails, crisp memos, and concise messages. That’s where The Encyclopedia of Business Letters, Faxes, and E-mails can help—whether you’re starting out in the corporate world or just want to feel more confident in your daily business writing. You’ll find more than three hundred sample letters, memos, and e-mails you can use as-is or adapt for your own purposes. Letters are organized into chapters by category, and a detailed table of contents guides you quickly to the one that best suits your needs. Each is accompanied by useful information, including how to format, design, print, and deliver your correspondence for best effect. This revised edition contains more help than ever, with: • An expanded introduction to letters, faxes, and e-mails, with new tips on the best use of each • Guidance on the nuances of e-mail, including how to avoid common pitfalls • Dozens of additional sample e-mail formats to meet today’s communication needs •. More focused directions for organizing your thoughts and composing even the toughest kinds of correspondence