Book excerpt: This publication provides business leaders with a means of improving service delivery, business performance and employee engagement through understanding how best to work with the people in their organisation. It provides employers with all they need to know about the Investors in People framework and how the framework can help them achieve their business objectives through people. The Investors in People framework is successfully used by more than 20,000 organisations - from start-ups and small companies to large businesses employing thousands of people. In addition to containing the complete Investors in People framework, the publication also describes the new ways in which Investors in People is working with businesses and how Investors in People can tailor services to meet a company's strategic needs