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The benefits of using quality improvement techniques are well documented, and there are numerous books on the market explaining how to use these techniques i

A glossary, also known as a vocabulary or clavis, is an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms. In

This Quality Book of Tools is a unique collection of quality performance indicators for primary care in Canada. Using this book will help family doctors and oth

This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve pro