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The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

This comprehensive medical textbook is a compendium of the latest information on healthcare quality. The text provides knowledge about the theory and practical

This new comprehensive resource Medical Quality Management: Theory and Practice addresses the needs of physicians, medical students, and other health care profe

In recent years, the attention of the scientific and social community has not solely been on producing new findings, but increasingly also on the related issues

For courses in EMS Management, EMS Quality Management and Research, Quality Improvement EMS Quality Management and Research is designed to be used as a starter