Book excerpt: As you read this book, you will be able to: Understand how and why your IT function has changed and define its future role Compete in this new age by embracing the five traits that will define the IT organisation of The Quantum Age Remain effective and relevant as you understand and implement fundamental changes to future-proof your IT function Maintain and develop excellent customer relations by better understanding your clients and their requirements Meet the unique needs of all your customers, as you adopt the five key skills that all IT professionals will have to have Learn from the past and look forward to a bright future!