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To Queue Or Not To Queue: Equilibrium Behavior in Queueing Systems focuses on the highly interesting, practical viewpoint of customer behavior and its effect on

Waiting in lines is a staple of everyday human life. Without really noticing, we are doing it when we go to buy a ticket at a movie theater, stop at a bank to m

This classic work, now available in paperback, concentrates on the basic models of queueing theory. It has a dual aim: to describe relevant mathematical techniq

The definitive guide to queueing theory and its practical applications—features numerous real-world examples of scientific, engineering, and business applicat

Queueing is an aspect of modern life that we encounter at every step in our daily activities. Whether it happens at the checkout counter in the supermarket or i